Start test system Try it Returns
Returns processing with restocking and refunds.
What it does
- Return recording straight from the order
- Restocking with a condition assessment
- Refund run to the payment provider
- Statistics on return rates
- Customer communication via mail template
Returns are part of the business, and with Omneya handling them becomes a clear, calm process.
Your staff record the return directly on the order, assess the condition of the goods, choose the target warehouse and trigger the restocking. The refund is prepared automatically and the customer receives a confirmation by e-mail.
Statistics on return rates per article, category or channel show you where there is room to improve. That way every return tells you something about your range.
Frequently asked about Returns
Is Returns included in the Omneya price?
Yes. Returns is part of every Omneya subscription, with no extra charge, available from day one. You only pay your chosen tier (Solo, Growth or Enterprise), all modules are included.
Which journey benefits from Returns?
Returns is especially relevant for: Merchant, Multi-Channel Pro. In the Omneya model every journey is supported by different modules, you choose the path, the system adapts.
Which modules pair well with Returns?
Often used together: Order management, Warehouse and stocktaking, Incoming payments. You don't have to choose, all modules are included in every tier and can be activated immediately.
How do I try Returns?
In the free test system: we set up your own Omneya world with all modules active, including Returns. No credit card needed, no setup, just get started.
Technical profile
Status
LiveThe detailed profile (interfaces, limitations, custom extensions) is being prepared and will follow shortly.
Related modules
Suited to these journeys
Returns shows its strength on these Omneya journeys in particular. Click in and see how it supports your world.